Saturday, April 21, 2007

Hey, wait a minute....

Now, I know that not many people are checking into their finances at 11:54pm Pacific, but I want to! I know that my credit card company does weekly maintenance downtime on Mondays, which always confuses me because it's still Sunday in my head (they're Eastern Time). So I went there today, and I was like, "Huh? It's Sunday night already?" (Don't scare me, I have homework due Monday morning!)

Both my bank and my credit card company are down!

The bank says:

Our Web site is temporarily unavailable due to a scheduled technology upgrade.

Bill payments and transfers scheduled during this period will be initiated as scheduled.

We regret any inconvenience. Thank you for your understanding.

Do not be alarmed, they'll still be taking your money.

The credit card company says:

Our site is currently unavailable while we update our system.

We apologize for the inconvenience and suggest that you check back later today to view your account information. If you have an urgent account servicing need, you can contact our customer service representatives at 1-800-951-6951, 24 hours a day.

We look forward to your future use of Online Account Services.

However, when they do their actually scheduled weekly downtime, it says something to the effect of "customer service reps can't access your information during this downtime" which is missing in this message. Are they going to have downtime again tomorrow night?

So, this makes me curious about our store credit card, so I go to their website and find:

We are sorry, but we are experiencing technical difficulties at this time. Please try back later.

If you have questions you may contact a Web Support Representative at 1-800-298-4240. Our representatives are available:

  • Monday through Friday from 8:00 a.m. to 9:00 p.m.CT
  • Saturday and Sunday from 9:30 a.m. to 6:00 p.m.CT
Web Support is closed for Thanksgiving Day, Christmas Day and Easter Sunday.
Color me confused... (that's a shade of blue I think.) It's like the whole interweb is hiding our money...

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